Aurora Healthcare confirms that all Mackay Private Hospital medical records are securely stored, managed and retained in accordance with applicable privacy and health information legislation, including the Privacy Act 1988 (Cth). Records are maintained for required retention periods and are protected by appropriate administrative, technical and physical safeguards.
Former patients may request access to their health information at any time. We appreciate that access can be important, and all requests are handled within a reasonable timeframe in line with legislative requirements. If your request is urgent due to an upcoming medical appointment or an emergency, please note this in your request so we can assist as promptly as possible.
To make a request, please contact the Aurora National Privacy Officer, or submit a completed Access to Health Information form (see link below) by email to privacyofficer@aurorahealth.com.au
National Privacy Officer
Aurora Healthcare
Level 1, 117 Clarence Street, Sydney NSW 2000
E: privacyofficer@aurorahealth.com.au
