Click here to view our inpatient admission process.
Yes, you will need a referral from your treating Doctor or Specialist.
Yes, however please turn off your mobile phone when participating in group activities.
Yes, however our maintenance department must check electrical appliances before use. If you bring valuables into our hospital, this is at your own risk.
Yes, you can bring personal items particularly if they will help you feel more comfortable.
This depends on the individual private health insurance cover you have with your insurance provider. Our Admissions team will check your level of cover with your insurance provider. We will advise you of any potential out-of-pocket expenses you will need to pay.
Our hospital accepts patients who can self fund their admission. Admissions and staff will be able to arrange an estimate of expenses for you. There are also options to access your superannuation under certain conditions to fund health care. Please visit My Super Care.
The type of accommodation you receive depends on the availability of rooms and your clinical presentation. We have single rooms with an ensuite bathroom and shared rooms with a shared bathroom. If sharing, you will share a room with a person of the same gender.
Yes, please refer to hospital Visiting Hours page of our website.
No, patients must not drive themselves while undergoing treatment. For more information, speak to your treating Psychiatrist.
Please arrange a family member or friend to bring you to hospital. We have limited, free onsite parking for visitors and staff.
In the interest of patient safety and in accordance with our hospital leave policy, no leave is permitted for the first 72 hours of your hospital admission
Yes, you can.
You can request that your treating team make contact with our Admissions staff to determine your suitability for transfer.
Yes. You can arrange to drive to the front reception area enter the hospital via the foyer.
Mackay Private Hospital is a Tier 1 hospital and provides comprehensive care for private patients including the privately insured, entitled veterans and war widow/ers as well as self-insured patients.
No, there is no Emergency Department on site. The nearest Emergency Department is the Mackay Base Hospital.
If you have any worries or concerns about your care, our staff are here to support you and address your concerns promptly and appropriately. Please feel free to discuss any issues with your nurse or doctor, or ask to speak with the nurse in charge.
Mackay Private Hospital does not provide voluntary assisted dying services at our facility/ facilities. We know some people may wish to explore this option and we respect their right to choose. If people in our care wish to access voluntary assisted dying, we will support them to do so. For some parts of the process the person may need to be transferred to and from another place, so they can access voluntary assisted dying.
We will facilitate this transfer if it is needed and ensure it does not impact the person’s care or condition. Privacy will be afforded to all people, their carers, family members, and the healthcare workers supporting them. People accessing voluntary assisted dying will be able to access other medical care and treatment, including psychosocial and spiritual care, at our facility/facilities. For more information about voluntary assisted dying in Queensland, including the contact details for the Queensland Voluntary Assisted Dying Support Service, visit www.health.qld.gov.au/vad
