Visiting Hours

ALL VISITORS

Visitor changes effective 19 January, 2022.

Visiting Hours

In the interests of our patients, visitors and staff, visiting hours at Mackay Private Hospital are strictly:

• Monday – Sunday from 12pm to 2pm and 5pm – 7pm
  

Visitor capacity

Our hospital allows 2 visitors per patient during hospital visiting hours, in accordance with the latest Queensland Health directives on COVID-19.

If you have any questions regarding current visiting hours, we recommend you contact our hospital directly to confirm visitation rules and visiting hours before leaving home.

The following applies for visitors, including volunteers and contractors, to all Aurora Healthcare hospitals in Queensland.

Check In apps

Visitors must scan and register with the hospital’s QR code as well as the Check In QLD app QR code displayed at the hospital’s entrance/s before entry; or provide their contact details to the hospital representative for registration assistance.

Proof of vaccination

Visitors aged 16 years and over must be fully vaccinated for COVID-19 (with two doses of a TGA approved COVID-19 vaccine), and need to show one of the following before entry as evidence of vaccination as identified by the Queensland Government:

• COVID-19 digital vaccination certificate via the Check In QLD app, Medicare app or My Health Record; or
• Printed copy of COVID019 vaccination certificate; or
• International COVID-19 vaccination certificate

Unvaccinated visitors who present with a negative PCR test result will not be permitted entry to the hospital as this does not meet Queensland Government requirements.

Unvaccinated visitors

• 16 years and over
  Visitors aged 16 years and over who have not had the prescribed, mandatory COVID-19 vaccines are not permitted to enter the hospital. Some exceptions for medical treatment may apply and must be approved by the hospital prior to visiting.

• Under 16 years
  Visiting restrictions do not apply to children under 16 years of age. In accordance with hospital policy, children under 16 years must be accompanied by a responsible adult at all times. In accordance with Queensland Government requirements this accompanying adult must be fully vaccinated.

• With a medical exemption
  Evidence of a valid medical exemption must be provided if requested by the hospital. Acceptable forms as identified the Queensland Government are a medical exemption recorded on the Australian Immunisation Register and displayed in the person’s Immunisation History Statement along with a medical certificate issued by their medical practitioner. Visitors with a medical exemption will be requested to wear a single use surgical face mask, covering the nose and mouth at all times.

Failure to provide evidence of COVID-19 vaccination status or medical exemption

In accordance with Queensland Government directives, visitors who refuse or are unable to provide an acceptable form of evidence will not be permitted entry to the hospital. Visitors who refuse to leave the premises or forcibly enter the premises may be referred to Queensland Police Services for intervention.

In addition, visitors not permitted to enter the hospital is anyone who:

• is unwell
• has been diagnosed with COVID-19 or asked to quarantine
• is in home quarantine, unless granted an exemption
• has returned from overseas in the last 14 days (excluding safe travel zone countries), unless granted an exemption
• has had contact with a person with COVID-19 in the last 14 days
• has visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
• has visited an interstate exposure venue in the last 14 days unless an exemption has been granted for an end of life visit
• has been in an interstate area of concern in the last 14 days or since the identified start date (whichever is shorter), unless they have received a negative COVID-19 test since entering Queensland
• has been tested for COVID-19 and are waiting to receive the results (except for tests due to surveillance testing obligations)
• has COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.

Visiting areas

If you are visiting a patient in twin share accommodation, visits are to be conducted in common areas. In consideration of all patients and visitors, please be mindful of noise levels when using our common areas.

Group programs

All patients admitted to hospital agree to attend our group programs, therefore visits during program times are not allowed. As this is a contractual agreement, non-attendance is permitted only under exceptional circumstances, and with authorisation from the patient's treating Psychiatrist.

Children

Children are welcome at Mackay Private Hospital but must be supervised by an adult at all times.